How I Troubleshoot a Broken Hyperlink (After 21 Years in IT)
After 20+ years in IT, I can tell you this—broken hyperlinks are like flat tires. They never happen at a good time, and they’re almost always something simple… once you find it. I’ve dealt with broken links everywhere—email systems, SharePoint, VPN portals, internal dashboards—you name it. Over time, I’ve developed a no-nonsense way to track them down without wasting half a day chasing ghosts. Here’s exactly how I approach it. Step 1: Don’t Assume—Prove It’s Broken First thing I do? Click the link myself. Sounds obvious, but you’d be surprised how often the issue is: User error Cached sessions Or “it didn’t work once, so now it’s broken forever.” I’ll test it: In another browser In private/incognito mode Sometimes on another machine If it works for me but not them, I already know I’m dealing with permissions or environment—not the link itself. Step 2: Look for the “Dumb Stuff” First After all these years, I’ve learned this the hard way— it’s usually something small and dumb . I s...